Payments & Refunds Policy
Learn how we handle subscriptions, credits, billing, and refund requests.
Last updated: July 31, 2026
This Payments & Refunds Policy explains how TanSaaS manages paid plans, credits, billing, and refund requests.
1. Paid Features
Some TanSaaS features require credits, a subscription, or another paid plan. Prices and plan details may change over time.
2. Payment Processing
Payments are handled by third-party payment providers. We do not store full card details.
You are responsible for providing accurate billing information.
3. Subscriptions
Subscription plans may renew automatically unless canceled. Canceling stops future renewals but does not itself create a refund; eligible payments may be refunded under Section 5 or as required by law.
Plan details are shown at checkout.
4. Credits And Top-Ups
Credits are used for eligible paid tasks. Credit requirements may vary by service and settings.
Credits may be deducted when a task is submitted or completed. If a task fails due to a service issue, credits may be restored.
Promotional or trial credits may expire and may not be refundable.
5. 30-Day Refund Guarantee
Each eligible subscription payment or one-time credit purchase has its own 30-day refund window beginning on the payment date. The guarantee applies to the paid credits allocated by that payment:
- If none of those paid credits have been used, you may request a full refund.
- If some have been used, you may request a proportional refund for the unused paid credits.
- If all paid credits allocated by that payment have been used, that payment is no longer eligible for a refund under this guarantee.
The proportional refund is calculated as: amount actually paid × unused paid credits from that payment ÷ total paid credits allocated by that payment. Discounts are therefore reflected in the refundable amount. Completed tasks remain consumed even if their output is later deleted.
Free, trial, promotional, bonus, referral, compensation, or otherwise non-purchased credits have no cash value and are excluded from refund calculations. When an account contains credits from multiple payments or promotions, our credit ledger and applicable consumption order determine which credit lot was used.
A subscription renewal is a separate payment with its own 30-day window. Canceling a subscription stops future renewals but does not automatically refund the current or previous billing period. A refund removes the refundable credits associated with that payment and may end access to benefits tied to it.
This guarantee does not limit any non-waivable consumer rights or refunds required by applicable law. We may deny requests involving fraud, abuse, chargeback misuse, repeated refund behavior, or material violations of our Terms of Service.
6. Refund Process
Use the refund controls in your account when available. Otherwise, contact support@tansaas.kong0.xyz within the applicable 30-day window with your account email, payment reference, and reason for the request.
Approved refunds are returned to the original payment method.
7. Payment Issues
If a payment fails, is charged back, or violates our policies, we may suspend access or close the account as allowed by our Terms of Service.
8. Updates
We may update this policy from time to time. The updated version will be posted with a new "Last updated" date.
9. Contact
Billing and refund questions can be sent to support@tansaas.kong0.xyz.